Leicestershire County Council Privacy Policy

Leicestershire County Council (LCC) respects your privacy. The information that you provide us with, or that is gathered automatically, helps us to monitor our services and provide to you the services that you are entitled to as a resident of Leicestershire or visitor to our website.

Yes! Your visit to our site is anonymous (no personal information about you is recorded or gathered) unless you place an order, fill in a survey or other form requesting information.

Each time you visit our web site, our system automatically recognises your domain name, but not your specific e-mail address.

Your e-mail address might look like "another@leics.gov.uk", our system only recognises "leics.gov.uk" but not "another").

If you have provided us with your e-mail, postal address or telephone number and do not want us to contact you in the future, please write to us at the e-mail or postal address below or call us on 0116 305 8250. We will then ensure that we do not process your contact information for purposes not connected with your initial enquiry.

We use cookies on our Website to collect limited personal information. These cookies are used to assist in the delivery of services to you and for some technical reasons such as mapping co-ordinates. You can use your browser software to restrict or to refuse to accept these, or at a later point in time, to remove them. We do not pass on information gathered from these cookies to any third party without your express consent. Cookies will not be used where the data can be obtained anonymously.

Online survey of website usage

We conduct an online survey of website usage. This is used to gauge our service, collect demographic information and other information that we may find useful to help us improve the service provided by the web site.
The survey method deposits a cookie on visitors' computers. The cookie is used to count the total number of unique visitors who are accessing the website over a particular period of time and to identify web visitors who have already been offered the survey so that they are not prompted to participate a second time within any three month period. These surveys are optional and we may share non-personal, aggregated information with third parties.

A cookie is small file placed on a user's computer by a Website, which logs information about the user and their previous/current visits for the use of the site next time the user makes contact. More information about cookies can be found in Guidance to the Privacy and Electronic Communications (EC Directive) Regulations 2003 which can be accessed by going to the Information Commissioner's website and following the relevant link.

We use traffic logs to identify which pages are being used. This helps us analyse data about web page traffic and improve our Website in order to tailor it to customer needs. We only use this information for statistical analysis purposes.

Our website contains links to other sites. Leicestershire County Council is not responsible for the privacy practices within any of these other sites. We encourage you to be aware of this when you leave our site and to read the privacy statements on other websites you visit which collect personally identifiable information. This privacy statement applies solely to information collected on our website.

Under the Data Protection Act 1998, we have a legal duty to protect any personal information we collect from you. We do not pass on your details to any third party or government department unless you give us permission to do so or the law requires/permits it.

Leicestershire County Council is committed to respecting your privacy. We have structured our website so that, in general, you can visit it without identifying yourself or revealing any personal information. Once you choose to provide us with any information by which you can be identified, then you can be assured that it will only be used for the purpose for which it was originally collected or compatible purposes.

Please be advised that any information, unless stated otherwise, will be sent to us via the open internet and is therefore not secure during transmission to us. This is because your information may pass from your contact pc to an internet service provider and then via other providers to Leicestershire County Council, much in the same way as most e-mail correspondence.

We have to notify the Information Commissioner of the types of personal data we process and for what purpose we use it for and whom we share it with. You can see what is recorded on our Data Protection Notification entry if you search for Leicestershire County Council on the Information Commissioner's Web Site www.informationcommissioner.gov.uk notification number Z5653111

• be provided with a copy of your personal data that we process and information concerning the processing.
• prevent processing likely to cause damage or distress.
• prevent processing for the purposes of direct marketing.
• rights in relation to automated decision taking.
• take action for compensation from the Council if damage results from any breach of the Act by the Council.
• take action to rectify, block, erase or destroy inaccurate data.

If we decide to change our privacy policy, we will post details of any changes on our Homepage. This will help ensure that you are always aware of what information we collect, how we use it, and under what circumstances, if any, we share it with other parties.