Personalisation

Between 2008 and 2011 a new way of delivering social care services was developed. This is called Personalisation, and it aims to offer people who need support more choice, freedom and control over the services they get.

In the menu on the left, you will find more information to help social care professionals to understand what Personalisation is, and resources to help your organisation provide more personal services.

At some point most people will need extra support to live a full and active life, or they will know someone who does. Adult Social Care provides this support. Personalisation is about making sure that when this support is needed, people are able to live as they wish, confident that services are of a high quality, are safe and promote their own individual needs for independence, well-being and dignity.

Four main areas of work have been developed through Personalisation:

Universal Services: This is about developing effective advice and information services to ensure that everyone has access to this information, no matter what their age or ability. For example: ChooseMySupport and the Adult Social Care Website.

Early Intervention & Prevention: This is about developing services that enable people to stay independent for longer, lessening their need for intensive social care services. For example: Telecare and Reablement.

Social Capital: This is about developing local community services, and enabling people to have more control about what happens in their community. For example: Micro Providers and Community Services.

Choice & Control: This is about developing a new system that gives people the freedom to choose the services that suit them best, and control how and when they receive these services. For example: Self Directed Support.