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SEND Information Advice & Support Service

What is SEND Information Advice & Support Service?
How do we help families?
What services do we provide?
What is a Parental Supporter?
Advice Outreach Service
Family Support Groups
Relevant Information/Links
Contact us

What is SEND Information Advice & Support Service?

SEND Information Advice & Support Service is a confidential and impartial service that supports families who have children with Special Educational Needs (SEN). We support families of children and young people aged 0 to 19 years with any educational issues. Children do not need to have a statement of special educational need or a medical diagnosis of disability to access SEND Information Advice & Support Service.
SEND Information Advice & Support Service is designed to ensure that parents and carers of children with special educational needs (SEN) have access to information, advice and guidance on SEN matters to allow them to make informed decisions about their child’s education.
The Service can also help prevent difficulties from developing into disagreements, by helping both parties to resolve matters. The service encourages equal partnership between parents or carers and the people who are involved with special educational needs.
If you require assistance with resolving disagreements with schools regarding your child’s special educational needs, Together Trust can provide mediation support.
The SEN and Disability Act 2001 made PPS statutory, with LA’s having a duty to ensure that any parent within their authority is given advice and information about their child’s SEN.

How do we help families?  

We may help in a number of ways, including:
  • Advice and information over the telephone
  • To meet with a Parent Partnership Officer in person
  • Support at meeting with school/local authority
  • Help writing reports

What services do we provide?

The PPS provides a range of flexible services including:
  • Support and information over the telephone
  • Keeping a register of Independent Parental Supporters
  • Providing parents with an Independent Parental Supporter on request
  • Training for Independent Parental Supporters
  • Written information for parents about special educational needs
  • Assistance for parent support groups
  • Arranging independent mediation between parents and the LEA or school  
  • Family Support Groups

What is a Parental Supporter?

A parental supporter is a trained volunteered who can help families with the Special Educational Needs process.
An independent Parental Supporter can:
  • Listen to your concerns about your child's education
  • Support you at meetings concerning your child's special educational needs
  • Provide information and guidance on where to get further information about special educational needs
  • Explain the special educational needs process to you
  • Talk through the options available for your child
  • Help you to ensure that your child's views are heard
  • Sort out the paperwork with you
  • Help you to write your views
An Independent parental Supporter cannot:
  • Make decisions for you
  • Impose their personal views on you
  • Attend meetings in your absence
  • Help you with every family problem - their role is to help you with special educational needs issues
  • Write reports in your absence
Want to become a Parental Supporter? Contact us!

Family Support Groups

We provide drop in support groups for parents and carers with children aged 0 -19 years with additional needs or disability. Why not drop in for a coffee, a chat or information.
Countywide Family Drop-In times & venues (PDF, 118Kb)

Relevant Information/Links

Parent Partnership Service – Service Standards (PDF, 64Kb)
Parent Partnership Service resource section for parents
National Parent Partnership Service
Together Trust – SEN disagreement resolution service
Menphys SOS
The Parent Carers Council
Face 2 Face
Childrens Legal Centre
Special Educational Needs Assessment Service
Find other services and support -
Family Information Directory
Family Information Service

Contact us

Parents feedback form
SEND Information Advice & Support Service
Abington House
85 Station Road
LE18 2DP
Telephone No: 0116 3055614
Email Address:
9.00 - 4.30 Monday to Thursday
9.00 - 4.00 on Fridays

Page Last Updated: 14 April 2015