The County Council has a strong track record of delivering high performance levels and high quality services that meet the needs of Leicestershire residents.

Ensuring that we effectively monitor and manage our service performance and standards to deliver on service user and residents expectations has never been more important.  It is also crucial that we manage our improvement priorities carefully so we can make the most effective use of the reducing monies available to the Council.

This section sets out how we manage our performance to deliver good services and improvements where these are needed.  It also sets out our priorities, some of our key service improvement plans and comparative information to help you judge how well we are doing.  Also more importantly to enable you to tell us when you think we need to do better.