How the Council is Improving its Services

The Medium Term Corporate Strategy sets out the Council's longer term objectives and lists a number of specific improvements to services that it wishes to make. See the Medium Term Corporate Strategy for more information.

The Corporate Strategic Risk Register identifies the major strategic risks currently facing the County Council. This risk register has been discussed by the Corporate Governance Committee and approved by Cabinet. The Corporate Strategic Risk Register is reviewed and updated on a regular basis.

The risk register can be viewed and downloaded here: Corporate Strategic Risk Register (Excel spreadsheet)

The County Council's approach to risk management is set out in the Risk Management Policy and Strategy. The Policy and Strategy can be viewed here: Risk Management Policy & Strategy (Word document)

For information on the Annual Efficiency Statements, see Delivering Efficiency in Local Services

The 2007/08 Forward-Look Annual Efficiency Statement (Word document) sets out the strategies and key actions for securing efficiency gains in 2007/08.

The 2006/07 Backward-Look Annual Efficiency Statement (Word document) sets out the efficiency gains achieved in 2006/07.

In order to improve our delivery of services to the citizens of Leicestershire, it is essential that the information we hold is properly managed and kept secure and up to date. Keeping people informed of what we are doing is one of the key aspects of openness under which Leicestershire County Council operates. For more information, see Information Management.

At Leicestershire County Council we are committed to putting our customers at the heart of everything we do.

We want to make sure that you are treated fairly, equally and with courtesy. As our customer, you have the right to expect decent, good quality, accessible services and information. It is our job to ensure that this happens.

We have published a Customer Service Charter which sets out our standards, that will be applied across all services of the Council.

Download the Charter (PDF Document, File Size 1MB)

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