County Hall Switchboard
County Hall Main Switchboard deal with an average of 17,465 calls a month. The operators answer an average of 209,600 calls every year. They answer each call within an average of 8 seconds. The target for the Main Switchboard is to answer all calls in under 20 seconds.
For additional, more specific information, please see the table below.
|
|
Total Calls
|
Average Speed
of Answer |
Longest Speed
of Answer |
|---|---|---|---|
|
January
|
18,168
|
9 Seconds
|
5 Minutes 38 Seconds
|
|
February
|
19,114
|
9 Seconds
|
6 Minutes 53 Seconds
|
|
March
|
14,788
|
9 Seconds
|
6 Minutes 36 Seconds
|
|
April
|
11,746
|
8 Seconds
|
3 Minutes 49 Seconds
|
|
May
|
16,849
|
9 Seconds
|
4 Minutes 39 Seconds
|
|
June
|
15,354
|
9 Seconds
|
7 Minutes 39 Seconds
|
|
July
|
13,563
|
10 Seconds
|
3 Minutes 0 Seconds
|
|
August
|
13,605
|
10 Seconds
|
2 Minutes 54 Seconds
|
|
September
|
15,402
|
11 Seconds
|
7 Minutes 47 Seconds
|
|
October
|
13,580
|
9 Seconds
|
5 Minutes 14 Seconds
|
|
November
|
14,206
|
9 Seconds
|
8 Minutes 18 Seconds
|
|
December
|
|
|
|
|
Average
|
15,398
|
9 Seconds
|
|
|
Total
|
169,381
|
Page Last Updated: 13 December 2011
