Pensions Service
The aim of the service is to provide an excellent pension service to our members and employer organisations as cost effectively as possible. Priority areas for the service are many and diverse (eg. to maximise and stabilise investment returns, to minimise the cost of the Scheme to the employer organisations, etc). We aim to ensure that all members have a good experience in their dealings with the Fund, that their pension record is maintained correctly and that their pension is calculated and paid accurately when the time comes.
It is worth noting at the outset, that the benefits payable from the Leicestershire County Council Pension Fund are almost exclusively determined by the Local Government Pension Scheme Regulations issued by the (Department for) Communities and Local Government, or in a small number of cases, by the scheme member’s employer.
In order to provide the service we also aim to;
- meet or better performance standards as set out.
- provide guidance to scheme members and employers on all pension matters.
- explore alternative methods to improve service standards and efficiency.
- train and develop staff to meet the service objectives
Contact Us
The Pension Manager is currently Chris Haywood who can be contacted by email at chris.haywood@leics.gov.uk or on 0116 305 6945.
For any general queries they can be made to pensions@leics.gov.uk or to request any forms or literature to pensionforms@leics.gov.uk
To enter the LCC Pensions webpage click here
The Pension Manager is currently Chris Haywood who can be contacted by email at chris.haywood@leics.gov.uk or on 0116 305 6945.
For any general queries they can be made to pensions@leics.gov.uk or to request any forms or literature to pensionforms@leics.gov.uk
To enter the LCC Pensions webpage click here
Targets and Performance
| Description |
Target
|
Oct
|
Nov
|
Dec
|
Jan
|
Feb
|
|---|---|---|---|---|---|---|
| Retirement benefits notified within 10 working days of eaving or paperwork received. |
90%
|
99%
|
98% |
99%
|
100%
|
99%
|
| Pension payments made within 5 days of option received |
90%
|
91%
|
98% |
93%
|
93%
|
90%
|
| Establish members understanding of info provided (rated at least mainly ok or clear) |
95%
|
98%
|
100% |
100%
|
100%
|
100%
|
|
Establish members experience of dealing with the Pensions Section. (rated at least good or excellent) |
90%
|
91%
|
92% |
95%
|
100%
|
93%
|
| Establish the way members are treated - rated as polite or extremely polite |
92%
|
100%
|
98% |
100%
|
100%
|
100%
|
| Death related benefits notified to dependant within 10 working days of notification |
80%
|
100%
|
97% |
92%
|
93%
|
95%
|
| Death related payments made within 5 working days |
90%
|
66%
|
100% |
100%
|
100%
|
86%
|
News
Each year pension benefit illustrations are sent to all active and deferred scheme members, these are normally sent out in November and September respectively.
Each year pension benefit illustrations are sent to all active and deferred scheme members, these are normally sent out in November and September respectively.
Page Last Updated: 16 March 2012
