Targets and Performance
We publish our performance against our targets monthly as shown below.
| Description |
Target
|
Oct
|
Nov
|
Dec
|
Jan
|
Feb
|
|---|---|---|---|---|---|---|
| All undisputed invoices received by the Authority to be paid within 30 days of the invoice date |
90%
|
94%
|
92%
|
94%
|
88%
|
93%
|
| All Performance Development Reviews to be completed on time |
100%
|
100%
|
100%
|
100%
|
100%
|
100%
|
| All staff in the FSSC to complete Equality & Diversity training within 3 months of joining the team |
100%
|
100%
|
100%
|
100%
|
100%
|
100%
|
| All recruitment panels to be representative |
100%
|
100%
|
100%
|
100%
|
100%
|
100%
|
| New supplier set up requests will be processed within 2 working days of receipt |
100%
|
100%
|
100%
|
100%
|
98%
|
100%
|
| Daily BACS and twice weekly payment runs will be undertaken |
100%
|
100%
|
100%
|
100%
|
100%
|
100%
|
| Invoices for payment received by the FSSC will be processed within 7 working days of receipt |
100%
|
100%
|
100%
|
100%
|
95%
|
100%
|
| Calls received into the FSSC Helpdesk will be answered within 60 seconds |
80%
|
91%
|
89%
|
94%
|
91%
|
91%
|
| Requests to create a debtors invoice will be processed within 2 working days of receipt |
100%
|
100%
|
100%
|
100%
|
100%
|
100%
|
Page Last Updated: 16 March 2012
