Corporate Complaints

Leicestershire County Council provides a wide range of services to nearly 600,000 local people. Impacting on almost every aspect of life, these services include education, social care, roads, libraries and museums.

We always strive to provide services which are responsive and combine quality with value for money but can only achieve this if we listen to the views of local people who use them.

The County Council is keen to receive your comments on services generally, not just in relation to complaints. We would welcome any views you have about our services, for example, if you feel a service is working particularly well we would like to know this.

If something needs repairing or attending to, such as a defective street light, you should not need to make an official complaint – just tell us about it.

However, as with all providers of services occasionally things do not go to plan. To deal with this we have developed a procedure for handling complaints that is simple, speedy, flexible and regularly monitored.

If you want to make a complaint


Contact Information

Telephone: 0116 3057422

Email: complaints@leics.gov.uk

Write to us at:
Customer Relations Manager
Corporate Resources Department
County Hall
Glenfield
Leicester
LE3 8RL


Targets and Performance