Social Care Services Publications (General)
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Category/Title of publication
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About the publication
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Availability
- (Paper version)
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Availability
- (Other Formats)
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Customer Care Pack
(contains information below **)
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Contains information for members of the public making contact with Social Care Services.(also available in: Cantonese, Bengali, Gujarati & Punjabi)
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Phone Adult Social Care Communications Team: 0116 305 7404
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Web Pages
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**Who we are and what we do in Social Care
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Explains who we are, who we help and what services we can provide.
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Phone Adult Social Care Communications Team: 0116 305 7404
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Web Pages
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**What happens when you need Social Care?
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Explains what you can expect from us when you contact us and how we will respond. (also available in Cantonese, Bengali, Gujarati & Punjabi)
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Phone Adult Social Care Communications Team: 0116 305 7404
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Web Pages
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**Our commitment to customer care in Social Care
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Sets out our standards for caring for you.
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Phone Adult Social Care Communications Team: 0116 305 7404
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Web Pages
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**Compliments, comments and complaints
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Information on how to pass on a compliment or how to make a complaint.
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Phone Adult Social Care Communications Team: 0116 305 7404
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Web Pages
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**Your Social Care record in safe hands
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Explains how Social Care Services use your information, and how to access your social care record. (also available in Cantonese)
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Phone Adult Social Care Communications Team: 0116 305 7404
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Web Pages
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**Social Care - Tell Us What You Think (comment card or online form)
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A postcard or online form which enables you to tell us what you think about our services.
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Phone Adult Social Care Communications Team: 0116 305 7404
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Information in other languages and formats
If you would like help in understanding any of this information in your language please contact 0116 305 7404 and we will help you.
For general enquiries, please contact County Hall.
Phone: 0116 305 7404
Fax: 0116 305 7440
Minicom: 0116 305 7459 or use BT Typetalk
e-mail page to a friend