The survey helped us to find out what you think of our services. The information we gained showed us what we are doing well and where we need to make improvements.

Your Views

Questionnaires were sent to 1,500 people who were receiving home care. 900 questionnaires were completed and returned.

92% of people said that they were satisfied with the help that they receive in their own home.

31% of people said that care workers always come at times that suited them. A further 50% of people said that care workers usually come at times that suited them.

28% of people said that they are always kept informed about changes in their care. A further 50% of people said that they are usually kept informed about changes in their care.

62% of people said that their care workers always do the things they want done.

77% of people said that they were satisfied with their quality of life.

Our Actions

We will improve our regular monitoring of home care services that are being provided. In particular we will see:

How many different care workers visit service users;
If care workers are told about changes in service users’ care plans;
If care workers receive the training they need.

We will meet regularly with home care providers to identify things that are being done well and the things that need improving.

We will increase the number of volunteers recruited to work with older people in their own homes. This will increase the social contact that people have and reduce loneliness.

We will increase the number of older people receiving Direct Payments. Direct Payments is the option for people to buy the services they need using money provided by Leicestershire Adult Social Care Service. Direct Payments aims to give people more choice and flexibility in the services they receive.

For more information, please see the Older Persons Home Care Report (pdf 814kb)

See a complete list of all recent County Council consultations

Page Last Updated: 23 February 2006