What happens when you need Social Care?

We can arrange a wide variety of care and support services for adults, children and families who need them. When you contact a Social Care office asking for help, a member of staff will talk to you to find out some basic information. They will ask for things like:

your full name and date of birth;
where you live; and
why you feel you need help.

If you prefer, someone may contact us and give us this information on your behalf.

Using this information, staff can decide what will be the best way to help you. This might mean they will tell you about other organisations that can help you. If staff think you may need our help, we will arrange to visit you to carry out an ‘assessment’.

We have to make sure that those people who need services urgently get them as quickly as possible. How we do this is explained in 'Who can receive a service?’.

further information

Contact: Adult Social Care Service
Telephone: 0116 305 7404
E-mail: adultsocialcare@leics.gov.uk

Last Updated:
15 April 2008