Your Social Care Records in Safe Hands

Can I see my records?

Yes, you have a right to see your social care records.

If you want to see your social care record, you will need to contact your local office, social worker or care manager.

All requests for access to your records must be in writing. If you need help to do this, you can ask a friend or relative.

See Further Information for some help with your request. If you are applying for a person who cannot apply for themselves, we will ask you for proof that the person wants you to get their information.

We must allow you to look at your record within 40 days of us confirming you are who you say you are.

Can I see all of the information?

Yes, you can see all of the information except in the following circumstances.

The people responsible for your care may decide that seeing your records could be harmful to your physical or mental health.
If a person has contributed to your record and has asked us not to give you their name.
If this happens, we may not be able to let you see your record, or you may only be shown part of it. If you do not agree with the decision, you do have a right to appeal. We will discuss this with you.

What if I do not agree with the information?

If you do not agree with the information in your social care record, you may ask us to change it.

If you want us to change any factual information we have about you (for example, your phone number or how we spell your name), staff will do this for you and give you proof that this has been done.
If you disagree with a comment or observation on your record, you will be able to tell staff this. They will record your disagreement on your social care record.

Your Social Care Records in Safe Hands

Can I see my records?

Can I see all of the information?

What if I do not agree with the information?

further information