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Our Commitment
When you phone us
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Our Commitment to Our Customers

When you phone us

We will:

  • try to answer your call quickly;
  • greet you politely, giving our name and where we work;
  • be polite and as helpful as possible;
  • only redirect you to someone else when necessary; and
  • try to respond to your enquiry immediately, but where this is not possible we will arrange to call you back or write to you.
If you need it we can arrange a phone interpreting service right away.
If you have a speech or hearing problem you can use a minicom to contact us.

When we use answerphones

We only use answerphones outside normal office hours or when no-one is available to take your call.

We will:

  • greet you with a clear and friendly message;
  • tell you when we will be available; and
  • call you back, if you ask us to, and respond to your message as quickly as possible.

further information
Contact: Adult Social Care
Telephone: 0116 305 7404
E-mail: adultsocialcare@leics.gov.uk
Last Updated:
12 March 2004
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