First Contact Scheme
First Contact enables agencies to work together to refer people to appropriate agencies in a co-ordinated way.
The scheme applies to vulnerable adults aged 18+ who are resident within Leicestershire and is run by Leicestershire County Council in partnership with the district councils, police service, the fire service, voluntary groups and other organisations that work with vulnerable adults.
How does First Contact work?
When a staff member from any of the agencies involved in the scheme, such as a volunteer, police officer / police community support officer, environmental health officer, victim support staff, council worker or firefighter is in contact with a vulnerable adult by; a visit to their home, a telephone call or during their work with them, they can offer to complete one simple checklist to find out if that person has any other particular needs, for example;
- Information about local groups and activities
- Advice and support for carers
- Information on children’s activities for parents and guardians
- Assistive Technology (e.g. Lifelines)
- Adult Learning
- Getting the right benefits
- Help with setting up a bank account
- Managing finances
- Advice and support for victims of crime
- Advice and support on antisocial behaviour/hate crime
- Smoke alarms/home fire safety checks
What happens next?
The staff member or nominated person for the organisation sends the completed checklist/s to a central point of contact who will then co-ordinate referrals to multiple partner organisations (pdf, 500kb). A representative from the partner organisation will then contact the vulnerable adult to discuss what might be available and / or to offer their services.
Page Last Updated: 26 July 2012