Concerns and Complaints
- We value your feedback – good or bad
- Any concerns or complaints you make help us to understand what it feels like for customers who receive support from staff or adult social care services
- This means we can share good practice, make improvements and plan for the future
- We also have a statutory duty to deal with complaints about adult social care
- Read our complaints procedure
- When you make a complaint, we will:
- Acknowledge your complaint within 3 working days
- Log your complaint, both with the department and with the Corporate Complaints Manager
- Write to you to let you know who wil be investigating your complaint and when you can expect a response
- Send you a written response to your complaint once it has been investigated
- We will also:
- Be flexible in how we deal with your complaint and treat you as an individual
- Recognise that you are making a complaint and treat it as such, even if you don’t call it a complaint
- Regularly analyse complaints to continuously improve our services
- If you would like to contact the Corporate Complaints Manager directly, please telephone: 0800 0968 116
- If you are not satisfied with how your complaint has been dealt with, you can contact the Local Government Ombudsman who will investigate your complaint further
- Online, via the Comments/Compliments/Complaints Form
- By email: adult-social-care-tell-us@leics.gov.uk
- By telephone: 0116 305 0004
- By printing off this easy read leaflet and completing the form:Tell us what you think (300kb .pdf)
- By post, by writing to:
- Corporate Complaints Manager
Social Care Service
FREEPOST LE17795
County Hall
Glenfield
Leicester
LE3 8XR
- Corporate Complaints Manager
- How to complain or comment on other Council services, that are not related to adult social care
Page Last Updated: 13 May 2013
