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Further Information

Customer Service Centre
Highways and Street lighting
Leicestershire County Council
County Hall
Glenfield
Leicester
LE3 8ST

customerservices@leics.gov.uk

Phone: 0116 305 0001
Fax: 0116 305 0006
Minicom: 0116 305 0007

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Street Lighting Defect Report Form

Please read the faults listed below and either complete the form or call our phone number.

If the fault is listed below please contact us by phone:
During office hours: Call the Customer Service Centre 0116 305 0001 Click here to see the emergency phone numbers below.
Door off	Please Call
Lamp vandalised	Please Call
Lantern hanging	Please Call
Lantern bowl hanging	Please Call
Pedestrian crossing globe missing	Please Call
Sign vandalised	Please Call

If the fault is listed below please complete this online form:
Please tick any of the faults below:
Lamp out
Sign out
Sign half out
Lamp lit during day
Column leaning
Lamp obstructed by tree

If none of the above apply please complete the box below:
Enter your own description of the fault in the box:

Please note that all defect notifications will be investigated within five working days of being reported.

Please Note: Fields which are highlighted in blue and marked with an Asterisk (*) are required.

Location of fault

* Town or Village Name:
* Road or Street Name:
To help us locate the fault please provide:
* Either: Column Number:
* or: Outside, opposite, near house number:
Have you previously reported this fault?	Yes No
* If Yes, Please state when:

Your Contact Details

* Name:
* Either: Address:
* and / or: Email Address:
* and / or: Telephone No:	Home Work
Availability:

Internet e-mail and web based e-forms are not secure media as messages can be intercepted and read by someone else. Please bear this in mind when deciding whether to send information by either of these methods. Postal addresses for Leicestershire County Council are available from http://www.leics.gov.uk/contact_us.htm

The contents of this form will be emailed to someone at the County Council who may then respond to your email.
Please refer to the County Councils Privacy Policy

Personal data supplied on this form will be held on computer and will be used in accordance with the Data Protection Act 1998 for statistical analysis, management, planning and in the provision of services by the County Council and its partners.
The County Council will treat all information as confidential.
From time to time we would like to send you some information about services and ask you to take part in customer surveys.

Please tick this box if you DO NOT wish to receive this information or take part in any surveys

For office use only

Service Shop:

Please use the phone numbers below to report faults which need a more urgent response
(these faults are listed above, top left hand side of form):

Please have the town, road name and lamp number ready

During office hours: Monday to Friday - 8.00 am - 6.00 pm call our Customer Service Centre: 0116 305 0001

Out of office hours:
Please phone Leicestershire County Council’s Duty Officer.
If the emergency is in Charnwood Borough, Melton District or North West Leicestershire District please phone 07860 569136, or
If the emergency is in Hinckley & Bosworth Borough, Blaby District, Oadby & Wigston District, or Harborough Borough please phone 07860 569137.

Page Last Updated: 15 November 2011