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Roads & Pavements

Further Information

Customer Service Centre
Highways and Street Lighting
Leicestershire County Council
County Hall
Glenfield
Leicester
LE3 8ST
Phone: 0116 305 0001
Fax: 0116 305 0006
Minicom: 0116 305 0007

Highways Defect Reporting Form

Emergencies requiring immediate attention, such as large potholes or anything presenting an immediate danger, should be reported to our Customer Service Centre on 0116 305 0001.
This form should be used to report routine problems with roads and pavements within the county of Leicestershire.
However, whichever method you choose, please provide as much detail as you can as this helps us to respond swiftly and efficiently.


Please read the faults listed below and either complete the form or call our phone number.

If the fault is listed below please contact us by phone:
Call the Customer Service Centre 0116 305 0001
Road Pothole Please Call
Pavement Trip Hazard Please Call
Flooding / Drainage Please Call
Mud/Debris on Road Please Call
Missing Drain or Manhole Cover Please Call
Oil Spillage / Diesel on Road Please Call
Obstruction in Road Please Call


If the fault is listed below please complete this online form:
Please tick any of the Defects below:
Please Note: Fields which are highlighted in blue and marked with an Asterisk (*) are required.
(eg Street name)
(Nature / Location of defect eg in the road, on the pavement, outside house number etc.)
Have you reported this defect previously?
Please provide contact details so that, if necessary, we can contact you:
  (max 8 characters)

Internet e-mail and web based e-forms are not secure media as messages can be intercepted and read by someone else. Please bear this in mind when deciding whether to send information by either of these methods. Postal addresses for Leicestershire County Council are available from http://www.leics.gov.uk/contact_us.htm
The contents of this form will be emailed to someone at the County Council who may then respond to your email.
Please refer to the County Councils Privacy Policy
  • Personal data supplied on this form will be held on computer and will be used in accordance with the Data Protection Act 1998 for statistical analysis, management, planning and in the provision of services by the County Council and its partners.
  • The County Council will treat all information as confidential.
  • From time to time we would like to send you some information about services and ask you to take part in customer surveys.
For office use only
Page Last Updated: 13 May 2013