Appendix A: Contact Details

All local highway services in Leicestershire are now delivered directly by the County Council. The agency arrangements which existed with a number of District Councils have ended.

For all local highway matters in Leicestershire the County Council is the first point of contact. In many areas there is no change, but for the Loughborough, Melton Mowbray, Oadby and Wigston areas, you should no longer contact the Borough Council on highway matters.

Who does what?

In order to deliver highway services in the most effective way, some of our staff are based centrally at County Hall, whilst others are based in our area offices. Most day to day functions are dealt with at three area offices.

County Roads	Road repairs, pavement repairs, potholes, sign repairs, road surfacing, temporary road closures, flooded roads, public footpaths and bridleways, co-ordination of work in the highway, scaffold and skip permits, vehicle accesses, highway drains, winter salting and snow clearance and grass cutting.	Area offices (see table below) or ROADLINE FREEPHONE 0800 626203 (free 24 hour answer phone service provided by Leicestershire County Council)
County Roads	Transport policy and strategy, transport improvements, road safety and traffic management measures, public transport, bridges and structures, street lighting and traffic signals.	County Hall - ROADLINE FREEPHONE 0800 626203
County Roads	Street sweeping, litter collection, street nameplates and land drainage.	District/Borough Councils (see table below)
Highways in Leicester City		Leicester City Council Tel: 0116 252 6339
Motorways and Trunk Roads		Highways Agency Information Line: 08457 50 40 30 These roads are managed by agents (see table below)

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District/Borough Councils

Blaby District Council	Desford Road Narborough Leicester LE19 2EP Telephone: (0116) 275 0555 Fax: (0116) 275 0368 Blaby District Council
Charnwood Borough Council	Main office. Most Council services are based at the following address: Council Offices Southfields Road Loughborough LE11 2TX Other Services. Legal Services & Environmental Health Services are based at: Macaulay House Cattle Market Loughborough LE11 3DH Telephone: 01509 263151 (Switchboard) or 01509 634789 (Joint Service shop). Fax: 01509 634703 Charnwood Borough Council
Harborough District Council	Council Offices, Adam and Eve Street, Market Harborough, Leicestershire LE16 7AG Telephone: 01858 828282 Harborough District Council
Hinckley & Bosworth Borough Council	Council Offices, Argents Mead, Hinckley, Leicestershire, LE10 1BZ. Telephone : 01455 238141 Fax : 01455 251172 Hinckley & Bosworth Borough Council
Melton Borough Council	Nottingham Road Melton Mowbray Leicestershire UK LE13 0UL Tel: (01664) 502502 Fax: (01664) 410283 Melton Borough Council
North West Leicestershire District Council	Council Offices, Coalville, Leicestershire, LE67 3FJ. Telephone: 01530 454545 (Main Switchboard) Fax: 01530 454506 (Reception) North West Leicestershire District Council
Oadby & Wigston Borough Council	Bushloe House Station Road WIGSTON Leicestershire LE18 2DR Telephone: (0116) 288 8961 Fax: (0116) 288 7828 Oadby & Wigston Borough Council

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Area Offices

	Area Covered	Contact Details
Northern Area	Northern Area Main Office & Charnwood Borough	Charnwood, North West Leicestershire and Melton Contact Details: The Area Highway Manager (North)/District Engineer Leicestershire County Council Granite Way Mountsorrel Leics. LE12 7TZ Tel: Freephone Roadline: 0800 62 62 03 email:northerndivision@leics.gov.uk
Northern Area	Melton Borough
Northern Area	North West Leicestershire District
Southern Area	The whole of Blaby District and Oadby & Wigston Borough	Blaby and Oadby & Wigston, Hinckley & Bosworth and Harborough Contact Details: The District Engineer/The Area Manager (South) Leicestershire County Council Coventry Road Croft Leicestershire LE9 3GP Tel: Freephone Roadline: 0800 62 62 03 email:southern@leics.gov.uk
Southern Area	Harborough District
Southern Area	The whole of Hinckley and Bosworth Borough

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Highway Development Control - Leicestershire County Council

Highway Development Contol	Department of Highways, Transportation and Waste Management Leicestershire County Council County Hall Glenfield Leicestershire LE3 8RJ Telephone: 0116 3057194 Fax: 0116 2567133 email: HDC@leics.gov.uk

Initial contacts for most highway matters relating to new development proposals:

HDC Officer(s)	Phone Number	District(s) covered
Duncan Clarke	0116 3057196	Charnwood & Melton
Michael Green (or alternatively Simon Hill)	0116 3057200 0116 3058202	North West Leics DC & Harborough
Matt Lennon (or Andy Gatward)	0116 3057193 0116 3057337	Blaby, Hinckley & Bosworth & Oadby & Wigston

If you cannot contact the appropriate officer listed above, then alternatively you can contact John Glover, phone number - 0116 3057195.

For more major development proposals, please contact:

HDC Officer(s)	Phone Number	District(s) covered
Allan Headley	0116 3057187	Charnwood, Melton, North West Leics DC
Ian Dutton	0116 3057185	Blaby, Harborough, Hinckley & Bosworth, Oadby & Wigston

If you cannot contact the appropriate officer listed above, then alternatively you can contact Group Manager Paul Sheard, phone number - 0116 3057191.

For matters relating to the adoption of new estate roads, including specifications and matters relating to technical approval, please contact:

HDC Officer(s)	e-Mail	Phone Number
Kingsley Cook	KCook@leics.gov.uk	0116 305 6782
John Thompson	JMThompson@leics.gov.uk	0116 305 6785

Highway Development Control - Leicester City Council

Highway Development Control	Travel Planning and Development Control Team Transport Strategy Section A6 New Walk Centre Welford Place Leicester LE1 6ZG Telephone: 0116 2527272 Fax: 0116 2546247 email: highwaysdc@leicester.gov.uk

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Transport Scheme Development Group - Leicestershire County Council

Accident Investigation	Department of Highways, Transportation and Waste Management Leicestershire County Council County Hall Glenfield Leicestershire LE3 8RJ Telephone: 0116 3057214 Fax: 0116 2567340

Highway Safety - Leicester City Council

Highway Safety	Traffic Impact Team Transport Development Section 4th Floor York House Granby Street Leicester LE1 6FB Telephone: 0116 2292566

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Education, Premises - Leicestershire County Council

Premises	Department of Education Leicestershire County Council County Hall Glenfield Leicestershire LE3 8RF Telephone: 0116 3056336

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Public Rights of Way - Leicestershire County Council

Public Rights of Way	Rights Of Way Officer, Environment and Heritage Services, Community Services Department, County Hall, Glenfield, Leicester, LE3 8TE Telephone: 0116 305 7083

Public Rights of Way - Leicester City Council

Public Rights of Way	Rights Of Way Officer, Highways Strategy Team Transport Strategy A6 New Walk Centre, Welford Place Leicester, LE1 8ZG Telephone : 0116 2526605

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Highways Agency

Highways Agency	Broadway 5 Broadway Broad Street Birmingham B15 1BL Telephone: 08459 55 65 75. Website: http://www.highways.gov.uk

Highways Agency Agents

Agent	Roads Covered	Contact Details
OPTIMA	The western part of Leicestershire (M1 up to junction 24, M6, M69, A5, A42, A50 from M1 junction 24 to the Derbyshire border and A453 between M1 junctions 23A and 24)	Tel: 01827 313 313
AMScott	The eastern part of Leicestershire (M1 north of junction 24, A6, A46, A47 east of Leicester, A52 and A453 between M1 junction 24 and the Nottinghamshire border)	Tel: 01623 676 555
Carilion URS	A14	Tel: 01536 413 700

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Utility companies:

This is a list of some of the main utility companies with equipment in Leicestershire. This is not a complete list and it is your responsibility to ensure that all utility equipment is accommodated satisfactorily as part of your works.

Severn Trent	Water	Severn Trent Water Networks Records Management Centre Waterworks Road Edgbaston Birmingham B16 9DD Telephone: 0121 4523306 Fax: 0121 4523569
Anglian Water	Water	Geodesys PO Box 485 Huntingdon Cambridgeshire PE29 6YB DX 123730 HUNTINGDON 6 Anglian Water
East Midlands Electricity	Electricity	QCD QC Data Ltd NRSWA East Midlands Electricity PLC PO Bax 6540 Bilborough Nottingham NG8 3JP Telephone: 0115 9014715/6 Fax: 0115 9014713
National Grid	Electricity	NRSWA Enquiries National Grid P.O. Box 3484 NGT House Warwick Technology Park Gallows Hill Warwick CV34 6TG Telephone: 0800 731 2961 Fax: 01926 656574
British Telecom	Telecoms	BT Incoming Notices Post Point 404B Telecom House Trinity Street Hanley Stoke on Trent ST1 5ND Telephone: 0800 800 865 Fax: 01782 204846
NTL	Telecoms	NTL Operational Support Roberts House De Havilland Avenue Preston Farm Business Park Stockton on Tees TS183TH Telephone: 01642 642329 Fax: 01642 642622
NTL Midlands Ltd	Telecoms	NTL: Design and Civils Daleside Road Nottingham NG2 3GG Telephone: 0115 8421681 Fax: 0115 8421686
NTL South Central	Telecoms	NTL Switch Centre Kingsfield Business Park Glasdon Road Northampton NN5 7PP Telephone: 01604 210413 Fax: 01604 210455
Cable & Wireless	Telecoms	Plant Enquiries Section Cable & Wireless c/o Atkins Telecom , PO Box 290 220 Aztec West Almondsbury Bristol BS32 4WE Telephone: 01454 288808 Fax: 0870 240 3012
Telewest	Telecoms	Telewest Communications Service Management Ground Floor Cablephone House Small Heath Business Park Talbot Way Small Heath Birmingham B10 OHJ Telephone: 0870 8883116 Fax: 0121 6942345
Colt	Telecoms	Colt Plant Protection Centre C/o McNicholas Construction (Colt Managing Agents) 117 Bushey Mill Lane Watford, Herts WD24 7UN Telephone: 020 8236 6612 Fax: 020 8236 6600
HNS	Telecoms	HNS Plant Ltd c/o Fujitsu Telecommunications Europe Ltd Solihull Parkway Birmingham Business Park Birmingham West Midlands B37 7YU Telephone: 0121 717 6065 Fax: 0845 850 0115
National Grid	Gas	NRSWA Plant Protection Lakeside House The Lakes Bedford Road Northampton WN4 7SN Telephone: 01604 815361
Fisher German Chartered Surveyors	Other pipelines	P.O. Box 5639 Ashby De La Zouch Leicestershire LE65 1ZB Telephone: 01530 564564 Fax: 01530 416408

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Other important contact details:

Leicestershire Constabulary	Force Architectural Liaison Officer Leicestershire Constabulary Police HQ St Johns, Enderby Leicester LE19 2BX Leicestershire Constabulary	Force Architectural Liaison Officer Leicestershire Constabulary Police HQ St Johns, Enderby Leicester LE19 2BX Leicestershire Constabulary
East Midlands Ambulance Service:		Trust Headquarters, Beechdale Road, Bilborough, Nottingham, NG8 3LL Tel: 0115 929 6151: Fax: 0115 962 7727: East Midlands Ambulance Service
Leicestershire Fire and Rescue Service:		Leicestershire Fire and Rescue Service Headquarters, Anstey Frith, Leicester Road, Glenfield Leicester, LE3 8HD Telephone: 0116 287 2241: Fax: 0116 231 1180: Leicestershire Fire and Rescue Service
Environment Agency	Lower Trent Area	Lower Trent Area Office Environment Agency Trentside Offices Scarrington Road West Bridgford Nottingham NG2 5FA Fax: 0115 981 7743 Environment Agency
	Upper Trent Area	Upper Trent Area, Sentinel House 9 Wellington Crescent Fradley Park Lichfield Staffordshire WS13 8RR Telephone: 01543 444141 Fax: 01543 444161
	Lower Severn Area	Lower Severn Area Riversmeet House Newtown Ind Estate Northway Lane Tewkesbury GL20 8JG Telephone: 01684 850951 Fax: 01684 293599
	Anglian Region	Anglian Region Waterside House Waterside North Lincoln Lincolnshire LN2 5HA Telephone: 01522 513100 Fax: 01522 512927

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Appendix A: Contact Details

Who does what?

District/Borough Councils

Area Offices

Charnwood, North West Leicestershire and Melton

Blaby and Oadby & Wigston, Hinckley & Bosworth and Harborough

Highway Development Control - Leicestershire County Council

Highway Development Control - Leicester City Council

Transport Scheme Development Group - Leicestershire County Council

Highway Safety - Leicester City Council

Education, Premises - Leicestershire County Council

Public Rights of Way - Leicestershire County Council

Public Rights of Way - Leicester City Council

Highways Agency

Highways Agency Agents

Utility companies:

Other important contact details:

further information