Website Statistics
Website performance data including:
Volume of Traffic
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Mar-09
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Apr-09
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May-09
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Jun-09
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Jul-09
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Aug-09
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Sep-09
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Oct-09
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Nov-09
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Dec-09
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Jan-10
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Feb-10
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182,000
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164,000
|
171,000
|
169,000
|
155,000
|
164,000
|
178,000
|
163,000
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156,000
|
121,000
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200,000
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165,000
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Visits
– number of times a visitor came to the website.
We have compiled this data from unique visitor information which means if a person
visited our site a number of times throughout the month we would only count them as one visitor.
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Mar-09
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Apr-09
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May-09
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Jun-09
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Jul-09
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Aug-09
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Sep-09
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Oct-09
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Nov-09
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Dec-09
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Jan-10
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Feb-10
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98.0
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95.2
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98.8
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97.9
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97.8
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99.8
|
99.8
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99.6
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99.9
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100.0
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99.9
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97.4
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Up
Time Availability - Percentage of time that the website has been available to view on the Internet.
Leicestershire County Council aims to ensure that this website is available 97.5%
of the time.
The website is checked and the responses are recorded about 1,500 times a month.
Currently checks on our website are carried out every 15 minutes and if it does not respond in 15 seconds
this is classed as an error, at this time a second check is carried out and if this check also shows
an error the check is concluded as 'verified' and this is reported as downtime. Any amount less than
100% indicates that the website had some downtime.
In April 2009 we changed the way in which we report on the up time availability
statistics and this has been changed retrospectively to show accurate results.
To find out more about our accessibility aims and objectives and how we are making
this site more accessible, visit the
Accessibility pages.
Online Survey of Website Usage
We conduct an online survey of website usage. This is used to gauge our service,
collect demographic information and other information that we may find useful to help us improve the
service provided by the website.
Results of the survey from January 2010 to February 2010:
- 79% of visitors found what they were looking for (completely or partly)
- 88% of visitors are satisfied with the general look and feel of the website
- 85% of visitors are satisfied with the ease of getting around the site
- 81% of visitors are satisfied with the ease of finding specific information
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- 80% of visitors who used the site search were satisfied with it
- 82% of visitors are satisfied with the value of the information
- 73% of visitors state they are likely to return to the website in the future
- 85% of visitors are satisfied overall with their visit
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The
survey is offered to 1 in 5 browsers of the website. The survey method deposits a cookie on visitors'
computers. The cookie is used to count the total number of unique visitors who are accessing the website
over a particular period of time and to identify web visitors who have already been offered the survey
so that they are not prompted to participate a second time within any three month period.
We use the results of this survey and feedback from our website to make improvements
to benefit all users. Some of the most recent changes we have made include:
This survey
is optional and we may share non-personal, aggregated information with third parties. For more information
you may refer to the
Leicestershire County Council Privacy Statement. The survey
is provided by SOCITM (Society of Information Technology Management) and ROL (Rutland On Line).
feedback on this page
