Month	Number Visited (Over Month)	Month	Number Visited (Over Month)
Jan 12	202,000	Dec 11	128,000
Nov 11	168,000	Oct 11	174,000
Sep 11	179,000	Aug 11	160,000
Jul 11	151,000	Jun 11	162,000
May 11	175,000	Apr 11	155,000
Mar 11	180,000	Feb 11	156,000
Jan 11	177,000

Visits – number of times a visitor came to the website.

We have compiled this data from unique visitor information which means if a person visited our site a number of times throughout the month we would only count them as one visitor.

Up Time Availability

Month	Number Visited (Over Month)	Month	Number Visited (Over Month)
Jan 12	99.9	Dec 11	100.0
Nov 11	100.0	Oct 11	99.6
Sep 11	99.8	Aug 11	99.6
Jul 11	98.4	Jun 11	99.7
May 11	98.4	Apr 11	99.8
Mar 11	99.9	Feb 11	98.4
Jan 11	99.9

Up Time Availability - Percentage of time that the website has been available to view on the Internet.

Leicestershire County Council aims to ensure that this website is available 97.5% of the time.

The website is checked and the responses are recorded about 1,500 times a month. Currently checks on our website are carried out every 15 minutes and if it does not respond in 15 seconds this is classed as an error, at this time a second check is carried out and if this check also shows an error the check is concluded as 'verified' and this is reported as downtime. Any amount less than 100% indicates that the website had some downtime.

To find out more about our accessibility aims and objectives and how we are making this site more accessible, visit the Accessibility pages.

Online Survey of Website Usage

We conduct an online survey of website usage. This is used to gauge our service, collect demographic information and other information that we may find useful to help us improve the service provided by the website.

Results of the survey from January 2012:

85% of visitors found what they were looking for (completely or partly)
89% of visitors are satisfied with the general look and feel of the website
86% of visitors are satisfied with the ease of getting around the site
83% of visitors are satisfied with the ease of finding specific information

40% of visitors who used the site search were satisfied with it
86% of visitors are satisfied with the value of the information
76% of visitors state they are likely to return to the website in the future
88% of visitors are satisfied overall with their visit

The survey is offered to 1 in 5 browsers of the website. The survey method deposits a cookie on visitors' computers. The cookie is used to count the total number of unique visitors who are accessing the website over a particular period of time and to identify web visitors who have already been offered the survey so that they are not prompted to participate a second time within any three month period.

We use the results of this survey and feedback from our website to make improvements to benefit all users. Some of the most recent changes we have made include:

Added links within the Do It Online pages to the new E-book service
Improved our procedures to keep the severe weather page updated
Updated the gritting routes page on the website

This survey is optional and we may share non-personal, aggregated information with third parties. For more information you may refer to the Leicestershire County Council Privacy Statement. The survey is provided by SOCITM (Society of Information Technology Management) and ROL (Rutland On Line).

If you wish to make any specific comments about this website please use the Website Feedback Form or email web@leics.gov.uk

Page Last Updated: 7 February 2012