AWARENESS Ongoing awareness ensures that staff, clients, suppliers and key players are aware of their roles and responsibilities in any disruption.

BUSINESS IMPACT ANALYSIS Identifying and documenting key processes and requirements of each department in a Business As Usual situation.  This information is then used to identify and mitigate risk as well as determine the best recovery strategy for the departments key functions.

CULTURE Through continued awareness and exercising; BC and its processes will become part of the business core values.

DISASTER RECOVERY Also known as Service Continuity.  Recovery planning for IT and hardware services i.e. telephony, servers etc.

EMERGENCY PREPAREDNESS AND RESILIENCE Planning for immediate response to a disruption to ensure safety and welfare of all impacted.

FACILITY MANAGEMENT Ensuring that appropriate facilities are available following an event.  Ensuring that all facility risks are mitigated so as to avoid disruption.

GOVERNANCE Ensuring that plans and strategies remain up-to-date and compliant with all legal and regulatory requirements.

HEALTH AND SAFETY Ensuring that H&S is maintained during an event.  Ensuring that all steps taken to mitigate risk during business as usual that may cause disruption are H&S compliant.

INCIDENT & CRISIS MANAGEMENT Defined, exercised and documented management strategy for recovery following a disruption.  These plans identify key staff, responsibilities and actions following any disruption i.e. communications, relocations, recovery etc.

JUSTIFICATION AND AUDITS A detailed concise Business Continuity Programme will ensure that the business will be able to demonstrate and justify its strategy to satisfy internal and external audit and any other legal or regulatory requirements.

KEY & CRITICAL SERVICES A Business Continuity Programme identifies critical services, key functions and requirements to ensure that they will be recovered timeously following a disruption.

LOSS PREVENTION Effective planning will ensure that key assets, staff etc are protected from damage and harm.

MASS ABSENCE PLANNING Developing a varied response to situations that will affect staff levels i.e. pandemic, transport, natural disasters etc.

NOTIFICATIONS & COMMUNICATIONS Effective methods of notifying and maintaining communications with staff, suppliers, key players and the communities during the disruption is paramount.

ONGOING MAINTENANCE By regularly reviewing, updating, exercising and communicating the business continuity programme, recovery processes will remain relevant.

PLANS provide the guidance during a recovery.  They will provide details of actions to be taken, locations etc.  Plans should be concise.

QUALITY & INSURANCES through the Business Impact Analysis process, assurance is offered that high standards are maintained during a disruption.  Effective business continuity will ensure that appropriate insurances are in place.

REPUTATION MANAGEMENT Effective business continuity will ensure mitigation of any risks that may impact on the reputation of the business.

SUPPLY CHAIN SUCCESSION PLANNING A detailed programme will ensure that suppliers and key partnerships have sufficient contingency arrangements to maintain their service to the business following a disruption.

TRANSPORT & RELOCATION MANAGEMENT A detailed transport plan will ensure that sufficient transport and other relocation facilities are available following a disruption.

UTILITY MANAGEMENT A detailed utilities plan will ensure that key utilities and services are available following a disruption i.e. generators, water etc.

VALUES Effective arrangements will ensure that the business objectives and aims are met/maintained during a disruption.

WELFARE Robust planning will ensure that staff are safe and accommodated for during an event.

EXERCISING & REHEARSALS Continued exercising will maintain awareness and embed responsibilities.

YOUR RESPONSIBILITY Through effective induction and continued training and awareness, staff will be able to identify and understand their responsibilities following an event.

Z CARD This replaces any bulky folders and papers and provides key staff with all the necessary details they may require following an event i.e. telephone numbers, locations etc