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Dear Keith...

Dear Keith is an advice column for Leicestershire Trading Standards, which can be found in the Leicestershire Matters publication.

Thousands of people contact Trading Standards via Consumer Direct every year. We have chosen some of the most frequently asked questions for our head of consumer services, Keith Regan, (pictured) to answer for you.

If you are a consumer and have an issue you would like some information and advice on consumer issues, then please contact Consumer Direct on 08454 04 05 06.

If you are a local business and require some assistance with a dispute, or would like to know more about trading law, then you can call the Leicestershire Trading Standards advice line on 0116 305 8000.


November 2009	When Christmas shopping how do I avoid problems for friends wanting to return gifts to shops? Also, what are my online shopping rights?
May 2009	Have you any tips to avoid being conned by rogue traders?'
January 2009	Targeting Rogue Traders - We want your help to catch rogue traders in Leicestershire.
January 2009	Loan Sharks - The bank wouldn’t lend me £550 for car repairs and a friend told me about a man who lends to anyone. The man lent me £600 immediately and didn’t need any paperwork. I’ve paid him £15 a week for 50 weeks, except three weeks I missed. He’s now threatening me as I can’t pay him £500 extra interest. Is there any way out of this mess?'
November 2008	I would like to buy some Christmas decorations. What safety issues do I need to consider?
July 2008	I run an internet based business working from home. What help and support can trading standards offer me?
March 2008	I need to have some work done on my house. How can I find a reputable trader?