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You are here: Home > Business > Trading Standards > Consumers > Money, Credit & Debt Advice > Help With Debt
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Help With Debt

Notes and Coins
If you live in Leicestershire and you:
  • have money problems
  • are having financial difficulties, or
  • are struggling to make ends meet
You can get free, independent, confidential advice from the County Debtline which is a joint initiative between Leicestershire County Council, the Citizen's Advice Bureau within Leicestershire and the Legal Services Commission.
  • Sources of help and support
  • Government departments and agencies

  • We have provided some definitions and advice on the Credit & Debt Advice page to help you gain a better understanding of some of the financial terms used with money and credit.
  • We have also got some Pre-shopping Advice to help you try and avoid debt.

Sources of help and support

A number of organisations may be able to help you sort out your debt.
  • Leicestershire County Debtline
0844 2480 040*
If you cannot call when the Debtline is staffed, leave your details on the 24 hour answer machine. These will be forwarded to your local bureau which will then send you a self-help pack and contact information.
* Calls cost 5p per minute from a BT landline. Call charges from other landline providers or mobile phones may vary. Please check the rate with your phone service provider.
  • Citizens Advice
For free advice on debt and a range of other matters, visit your nearest Citizens Advice Bureau. Look them up in your phone book or visit www.citizensadvice.org.uk
  • National Debtline
A free telephone helpline for people with debt problems. Call 0808 808 4000. Or visit www.nationaldebtline.co.uk to e-mail for advice, use interactive budgeting tools and download information packs, fact sheets and sample letters.
  • Consumer Credit Counselling Service
For free money and budgeting advice, including free debt management plans, call 0800 138 1111 or visit www.cccs.co.uk
  • Public Protection Project Team
Have you or anyone you know been approached by someone offering you a loan? Need help and advice in confidence then call 0116 217 9550 or text in on 60003**  You can also visit the Loan Shark page on this website
** Standard text rates apply
  • The UK Insolvency Helpline Debt Advice Service
The UK Insolvency Helpline Debt Advice Service is a free telephone advice service for people with debt problems. The service also operates teams of outreach workers operating regionally throughout Leicestershire. Call 0800 074 6918 or visit www.insolvencyhelpline.co.uk

Government departments and agencies:

  • Financial Services Authority (FSA)
For general information about money matters, go to the FSA's Moneymadeclear website www.moneymadeclear.fsa.gov.uk
  • Financial Ombudsman Service (FOS)
For a free independent service that helps to resolve disputes between lenders (and other businesses carrying out consumer credit activities) and their customers, phone 0845 080 1800 or visit www.financial-ombudsman.org.uk
  • Information Commissioner's Office
For information on how to check your credit records go to www.ico.gov.uk or call 08456 30 60 60
  • H M Court Services
For information about court processes and procedures visit www.hmcourts-service.gov.uk
  • Insolvency Service
For information on insolvency, bankruptcy and redundancy visit www.insolvency.gov.uk or phone the enquiry lines: Insolvency on 0845 602 9848 or Redundancy on 0845 145 0004
  • Directgov
For online information on a wide range of public services, go to www.direct.gov.uk

further information

Consumer Advice:
Contact : Consumer Direct
Telephone : 08454 04 05 06
Online: www.consumerdirect.gov.uk
Free Trader Advice:
Contact : A Business Advisor
Telephone : 0116 305 8000
E-Mail : tradingstandards@leics.gov.uk
Last Updated:
17 June 2009
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