About Us
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The overall aim of the Service is to ensure a fair and safe trading environment, which promotes the well-being of consumers and allows businesses to prosper. We enforce a wide range of Trading Standards laws to help ensure that both consumers and traders receive a fair deal. We also provide verification services to local businesses.
The Leicestershire Trading Standards service offers advice and information for businesses and consumers. The Service is split into six teams. These teams all specialise in their unique area, therefore providing advice with the highest level of confidence. Below is the list of teams within Trading Standards.
- Agricultural Services Team
- Business Services Team
- Business Support and Consumer Education Team
- Unfair and Rogue Trading Team
Find out what our Trading Standards Teams do and what service and advice they can provide for you.
Our work is diverse and covers many trading areas, these include:
| Animal Health & Welfare | Enforcing the law dealing with movement, licensing and welfare of livestock |
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| Business Advice | Providing help to businesses about their rights and responsibilities under trading laws. |
| Community & Product Safety | Testing the safety of all consumer goods including toys and electrical equipment, underage and doorstep sales. |
| Consumer Advice | Providing help to consumers about their rights under trading laws. |
| Fair Trading | Fair Trading checking on price indications, descriptions of goods, textile labelling, counterfeit goods and consumer credit |
| Food monitoring | Labelling, compositional standards and nutritional claims |
| Metrology | Checking the accuracy of weighing and measuring equipment in use for trade. |
| Poisons, Petroleum & Explosives | Licensing, registration and inspection of storage facilities application forms |
The overall aim of the Trading Standards Service is to ensure a fair and safe trading environment, which promotes the well-being of citizens and allows businesses to prosper.
To find out the priorities or any further information about the Trading Standards role, please view the Trading Standards Service Plan page.
The Trading Standards Service has a range of responsibilities which focus on promoting a fair and safe trading environment for businesses and their customers. Much of this is based on actions to ensure compliance with legislation about the quality, quantity and safety of goods and services and the truth of descriptions, advertising and marketing claims about products.
In order for us to provide the best continuing service possible, the Trading Standards service have a commitment to you which involves the following:
- What we do for you
- Our promises of service to you
- How do we do it?
- Monitoring our performance & dealing with complaints
For more information view the Trading Standards Service - Our Commitment To You page.
Contact Trading Standards
Depending on whether you are a business or a consumer, here you will find the contact information that you need.
- Consumer – Contact Consumer Direct on 08454 04 05 06
- Business – Contact the Duty Officer on the Business Advice line on 0116 305 8000
(Calls may be monitored for accuracy of information)
Have you ever thought about a career in Trading Standards?
The trading standards service delivers the standards by which we can live without fear of becoming a victim of fraud or other criminal activity. Trading standards professionals have the power to enforce the law that governs the way we buy, sell and hire goods and services. Through this, consumers are protected from shady and dangerous practices and honest businesses are able to trade openly in a fair and competitive market.
Are you particularly interested in law enforcement, investigating issues such as unfair and illegal clauses in business contracts, and seeking out those who are intent on flouting consumer protection laws? Do you have the skills to deal with a wide range of people, providing help to local businesses and the community? Then a career as a Fair Trading Officer with the Trading Standards Service could be for you.
We will regularly monitor our response times and other matters referred to on this page
Where practicable we will check to see whether compliance with the law improves as a result of our efforts
As with most organisations the resources which are available do not enable us to do all that we would like. We therefore have to prioritise our activities. Please indicate how important some of the major areas of activity are to you by completing the Customer Consultation Form.
Alternatively you can e-mail into the Leicestershire Trading Standards Service on tradingstandards@leics.gov.uk and inform us of your complaint, comment or commendation.
Page Last Updated: 27 April 2010
