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Family Information Service

Family Information LogoLeicestershire’s Family Information Service (FIS) provides information, advice and guidance for families who have children or young people aged 0-20 years. We also provide this service to professionals who work with children, young people and families.
The Family Information Service holds extensive information on many useful local organisations. Simply go to any of the links on the left hand side menu bar to see detailed information about a particular subject area.
FEEE 2 Years Old Postcard
2 Year Old Funding - Are You Entitled?
3 and 4 year old free childcare places
Family Information Directory
Parent Participation Leicestershire
Parenting Top Tips

2 Year Old Funding - Are You Entitled?

From September 2014 the Early Learning and Childcare Service is able to offer 40% of Leicestershire parents / carers of 2 year olds, funding for a part-time place at a day nursery, pre-school or childminder.
At the moment this funding is available to parents / carers meeting or receiving the criteria detailed below:
  • Income Support
  • Income-based Jobseekers Allowance
  • Universal Credit
  • Child Tax Credit / Working Tax Credit and have an annual gross income of no more than £16,190
  • Working Tax Credit run-on - paid for 4 weeks after you stop qualifying for Working Tax Credit
  • Income-related Employment and Support Allowance
  • Support under Part 6 of the Immigration and Asylum Act 1999
  • The guaranteed element of State Pension Credit
  • A child has a current statement of special educational needs (SEN) or an education, health and care plan
  • A child gets Disability Living Allowance
  • The child is / has been looked after by the local authority
  • A child has been adopted from local authority care
  • A child has left care under a special guardianship order, child arrangements order or residence order
If you are in receipt of any of the above support please read the full application details page.

3 and 4 year old free childcare places

All three and four year olds in Leicestershire are entitled to up to 15 hours of free early learning and childcare per week – for 570 hours per year. Please visit Free Early Education Entitlement (FEEE) for further information.

Leicestershire's online Family Information Directory

The online Family Information Directory has been launched by Leicestershire County Council. The directory can be accessed via the following link -
We would like you and your family to feel safe and secure if you are accessing the services. Please go to What should I check? to view a sample list of questions you should be asking.
There are other websites available that can help you find information and local services:
If you require any further assistance the Family Information Service can still be contacted via telephone or email in the usual way.
Family Information Service - 0116 305 6545 or email Family.

Parent Participation Leicestershire

Supporting parents and carers with children with disabilities and additional needs

Menphys Special Outreach Service, Parent Partnership and the Parent and Carer Council work together to deliver Parent Participation in Leicestershire.
The latest update is now available to download from the links below:
For further information visit Parent Participation Leicestershire

Parenting Top Tips

Parenting can be one of the most challenging and rewarding experiences in life, but there is no perfect way of doing it!
Parents and carers themselves need support.  It is often difficult to know what is best for your family. It is a responsible parent or carer who looks and asks for information and advice when it is needed.
Leicestershire Parenting Top-Tips (PDF) is an electronic handbook containing information and advice on a range of family and parenting issues that can help you make informed decisions. It is split in to three age ranges 0-5 years, 5-13 years and 13-19 years. The top-tips have five broad themes that cover lots of subjects and issues that families face. They are there for you.
Please note that Leicestershire Family Information Service does not endorse or recommend any of the organisations featured on the website. It is the responsibility of all users who choose to use these services to ensure their suitability and quality.
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Page Last Updated: 29 December 2015