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Customer Satisfaction Survey - Harborough Museum - Leicestershire County Council
Q1
Date of visit
Format for inputting date dd /mm /yy
Q2
Where do you live? (Postcode)
Q3
Have you travelled from outside the UK to visit us?
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Yes
No
If so please tell us where from
Q4
Is this your first visit to Harborough museum?
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Yes
No
If no, how many times have you visited in the last 12 months?
Once
2-3
4-6
7 +
Q5
Will you visit again?
Yes
Quite likely
Not sure
Unlikely
No
This year
Ever
Q6
Would you recommend Harborough museum to anyone else?
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Yes
No
Q7
What was the main reason for your visit today? (tick as many as required)
To see the Hallaton Treasure
To see another exhibition
To do something with friends/family
Visiting the area
To vist the shop
For fun/entertainment
Research
Education
For an event/activity
To see an item from museum collection
Other
If Other please specify
Q8
How far away are you staying from this site?
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Less than 15 mins
15 mins - 30 mins
30 mins - 1 hour
1 - 2 hours
Over 2 hours
Q9
How did you get here today? (tick as many as required)
On foot
Car or van
Coach (trip)
Bicycle
Motorbike
Bus
Taxi
Train
Q10
How easily did you find Harborough museum?
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Easy
Okay
Difficult
If you found it difficult, what would have helped
Q11
Please rate each of the following on a
scale of 1 to 5
( where 5 is very good and 1 is very poor)
V. Good
5
4
3
2
V. Poor
1
Customer care
Opening times
Hallaton Treasure
Made in Harborough Exhb
Town & Village Life Exhb
Boot & Shoe Workshop
Special Exhibition
General upkeep of site
Accessibility
Gift shop
Event/activity
Information before visit
Information at Harborough Museum
Signage to Harborough Museum
Signage at Harborough museum
Overall enjoyment of visit
Q12
Please tick if you heard about Harborough museum from any of the following recently (tick as many as required)
Recommended
Regular/previous visitor
Child went on school visit
Harborough Museum leaflet
Events Guide
What's On www.leics.gov.uk
Museums Guide
Newspaper
TV
Radio
Road signs
Passing by
Inspiring short breaks & holidays in Leicestershire
Great Days Out in Leicestershire
Information was sent to me (mail / email)
Poster
Internet/web site
Other
If Other please specify
If Newspaper, TV or Radio please specify which one/programme if possible
Q13
Do you have any general comments?
Q14
What other visitor attractions have you visited recently?
We are collecting infomation about the type of audience that visit our site to improve our offer to all sections of the community and many of our funders require this information. Please could you help us by providing the following information about your
group
visiting Harborough museum today
Q15
How many people are there in your individual party including yourself?
Adults
Children (under 16)
Q16
How many in your
group
are
Male
Female
Q17
How many people in your
group
fall into the following age ranges
0 - 5
6 - 11
12-15
16-19
20-24
25-34
35-44
45-54
55-64
65-74
75 or over
Q18
How many in your
group
are
White British
White Irish
Other White
Asian or Asian British
Black or Black British
Chinese
Other Ethnic origin
If Other, please specify
Please state which countries of origin people in your group are from
Q19
Are any of your
group
considered to have a disability?
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Yes
No
If yes, please could you confirm how many in your
group
have a
Physical impairment
Deafness or severe hearing impairment
Blindness or severe visual impairment
Learning difficulty
Other
If Other, please specify
Thank you for taking the time to complete this questionnaire. It will help us to plan future improvements to Harborough museum.
